Returns, Refunds & Cancellations

 

At Husky & Purr, we want you and your pet to feel confident in every purchase. If something arrives damaged, defective, or incorrect, we will work to resolve it promptly and fairly. This policy is designed to be transparent, practical, and respectful of both customer experience and product integrity.

This policy applies only to purchases made directly through www.huskyandpurr.com. Orders placed through Amazon, Flipkart, or any other marketplace are subject to the policies of that platform.

1. Resolution Overview

We review each request based on the nature of the issue, the product category, and the condition of the item.

For eligible cases, we may offer one of the following resolutions:

• Free replacement

• Exchange, where applicable

• Store credit

• Refund, where applicable and approved after review

2. Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, or with missing parts or accessories, please contact us within 72 hours of delivery.

To help us assess the issue quickly, please share your order number, clear photos or videos of the product, images of the outer packaging, the shipping label, and a short description of the issue.

Once verified, we may offer a free replacement, replacement of the missing part or accessory, store credit, or a refund if a replacement is unavailable.

For approved quality or transit-related claims, return pickup or return shipping, where required, will be arranged or covered by us.

3. Return Requests for Unused Products

We accept return requests for eligible products within 10 days of delivery only if the product is unused, unwashed, in its original packaging, and returned with all tags, manuals, accessories, and inserts intact.

Products must be free from pet hair, odors, scratches, stains, installation marks, or any signs of use.

All unused returns are subject to approval and inspection before any refund is processed.

4. Non-Returnable Items

The following items are not eligible for return unless they were delivered damaged, defective, or incorrect:

• Used pet appliances

• Opened hygiene-related items

• Opened filters, replacement parts, or accessories

• Products returned without original packaging or essential accessories

• Items showing signs of use, mishandling, or damage after delivery

• Clearance, final-sale, or specially discounted items marked as non-returnable

• Customized or made-to-order products, if applicable

5. Exchange & Replacement Preference

Where appropriate, we may offer an exchange, replacement, or store credit instead of a refund.

This helps us resolve genuine issues faster while ensuring that customers receive the intended product or working unit as quickly as possible.

If a suitable replacement is unavailable, we may issue a refund to the original payment method.

6. How to Request a Return, Replacement, or Cancellation

To request support, please contact us using the details below and include your order number, product name, issue details, and supporting photos or videos where applicable.

Contact details:

Email	care@huskyandpurr.com
Phone / WhatsApp	+91 861 778 0643
Support Hours	10 AM – 6 PM [Monday to Saturday]
Business Address	Terminus Owners Association, BC Block Service Road, Action Area I, Kolkata, North 24 Parganas, West Bengal, India, 700156

7. Return Approval & Inspection

Once your request is received, our team will review it within [2–3 business days]. If your request is approved, we will share the next steps for pickup or self-shipping.

Returned items are inspected after receipt. Approval of a return request does not automatically guarantee a refund. Final acceptance depends on the actual condition of the product received back at our end.

Returns sent without prior approval may be refused.

8. Refunds

Approved refunds are processed only after the returned product passes inspection, or after the issue is verified in cases where a return is not required.

Refunds are initiated to the original payment method within 3–5 business days after approval.

Any additional time required for the amount to reflect in your bank account, card, UPI, or wallet depends on the payment provider.

9. Cancellations

Orders may be cancelled only before they are packed, dispatched, or marked as shipped.

Once an order has entered processing for shipment, cancellation may no longer be possible and the order will instead fall under this Returns, Refunds & Cancellations Policy.

If you need to cancel an order, please contact us as soon as possible with your order number.

10. Return Shipping

For approved returns relating to damage, defect, wrong item, or missing parts, return shipping or pickup, where required, will be arranged or borne by us.

For approved returns requested due to change of mind, ordering by mistake, or preference-based reasons, return shipping may be borne by the customer.

Original shipping charges, payment gateway charges, or handling charges may be non-refundable for non-defective returns, where applicable.

If a customer refuses delivery without a valid reason, the original shipping and return shipping charges will be deducted from the refund.

Customers are responsible for providing the correct shipping address, and reshipping charges may apply if the address is incorrect.

11. Delivered but Not Received

If the courier tracking shows an order as delivered but you have not received it, please contact us within 48 hours of the delivery update.

We will review the matter with the courier partner and assist you based on delivery records and internal verification.

12. Important Notes

Husky & Purr reserves the right to decline any request that does not meet the conditions stated in this policy.

In cases of misuse, repeated abuse, or excessive return behavior, future return or refund requests may be limited or refused.

This policy may be updated from time to time without prior notice. The latest version published on our website will apply.