We currently ship across India only and offer free shipping on eligible orders. In certain exceptional cases, shipping availability may vary depending on the product, package size, delivery location, or serviceability. International shipping is not live yet, but we are working on launching it in selected countries in phases. For full details, please refer to our Shipping Policy page.

To place an order, simply select your preferred product, add it to cart, and complete checkout using the available payment options. Once your order is shipped, tracking details will be shared via email, SMS, WhatsApp, or you can check from the order detail page itself. Orders can be cancelled before dispatch only. Orders are usually processed within 1–3 business days, and most deliveries are completed within 3–10 business days after dispatch. Timelines may vary depending on location, courier availability, holidays, weather, or other operational factors.

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery with your order number and clear photos or videos of the issue. We accept return requests for eligible unused products within 10 days of delivery, subject to approval after inspection. Refunds are processed only for approved cases that meet our policy terms. For complete details, please refer to our Returns, Refunds & Cancellations Policy page.

Each Husky & Purr product page is designed to help you understand the product’s purpose, features, and ideal use case. Many of our products are suitable for both cats and dogs, although suitability may vary depending on the product type, pet size, and intended use. We recommend reviewing the product details carefully before placing your order.

For any product, order, shipping, or support-related queries, you can reach us using the contact details available on our website.

Email : care@huskyandpurr.com

Phone / WhatsApp : +91 8617780643

Support Hours : Monday to Saturday, 10:00 AM to 6:00 PM